Forget About Mobile: Perhaps one of the biggest mistakes you can make in email marketing is forgetting about mobile. If you’re only optimizing your emails for laptops and desktops, you’re missing out on a huge audience. Recent data reveals that one-third of marketers say their emails are read on mobile devices at least 50% of the time, and if your emails aren’t designed with these smaller screens in mind, their effectiveness will diminish rapidly. The best way to go is with a responsive design, that way you cover all screen sizes from phone to phablet to tablet to large external monitors (the same data finds that responsive design can increase email clicks by 130%).
These are the most obvious statistics for measuring campaign engagement, as they indicate how well your subject lines and campaign content resonates with a particular list. But it’s important to consider how your open and click rates compare to other companies in your industry—otherwise you’re looking at your statistics in a vacuum. Our data science team has calculated some average email marketing benchmarks—open rate, click rate, unsubscribe rate, abuse rate, soft bounces, hard bounces—based on industry and company size so you can see how your company’s statistics compare.
Only send email if you have something to say. This one seems obvious, but too many companies start email newsletters with no plan and nothing to say. Email is simply a way to publish content—the content itself has to come first. Before starting a newsletter, make sure it's a sustainable commitment that will help you achieve your business goals. Otherwise, you'll be wasting your subscribers' time and your own time. Ask yourself: What's the goal for this kind of communication? What do we have to say? How will we measure success? Send thoughtful newsletters, and keep the focus on your company's message.